“Call centers have evolved to become the ‘first line of defense’, at the forefront of modern business” (TigerTel/UTR Research Group, n.d./2004, p.18). To learn more and request a quote for your cannabis enterprise, get in touch with AnswerNet Agriculture.1.1 Introduction to the Call Center IndustryĤ.2.1 Cultural Dimension (Hofstede and Trompenaars)ħ.2.1 Cultural Dimension (Hofstede and Trompenaars)Īppendix: Questionnaire 1 Introduction 1.1 Introduction to the Call Center Industry From lead generation to appointment scheduling to answering services and more, AnswerNet has you covered. Take the Next StepsĬould a call center be the best option for your business? AnswerNet provides world-class services in a variety of areas that can help your business flourish. How do you attract customers? Call centers can assist with lead generation to help you find customers. The cannabis industry is still relatively niche in many areas. Call centers can help with outsourcing legal inquiries and representation as-needed. Regionally across the US, the level of legality and nuances of the laws vary greatly. The passage of federal-level legality is pending, and cannabis is not yet legal in all jurisdictions. Call centers have trained agents who answer your press inquiries over the phone to remove some of the stress of fielding media requests. When warehouses, dispensaries, and other cannabis-related businesses open, it can be a source of media frenzy. Many Americans are interested and curious about the legal aspects of commercial cannabis sales. The cannabis industry is still up and coming. This can help regulate the flow of customers coming into your business, control loss of inventory, and keep customers “in the know” regarding their order status. This way staff isn’t bombarded with juggling phone calls and dealing with in-person customers simultaneously.Ĭall centers can use SMS services to help with order processing, pickup notification, and appointment reminders. Live agents can assist with customer service inquiries including product availability. Trying to control the amount of customers in your store at once? Coordinating order pickups? Appointment setting services are a great resource for cannabis companies, especially when it comes to in-store pickup. So what are the best ways to help make this process easier for businesses? 6 Ways a Call Center Can Help Your Cannabis Business
Navigating the new plane of legal selling can be difficult, and the territory is mostly uncharted. Call centers are hugely beneficial in ticking these boxes. With legalized cannabis for both medicinal and recreational purposes spreading across the United States, the industry is rapidly growing.Ĭustomers have questions, traffic needs to be controlled, and regulations need to be met. But call centers are indeed instrumental to any cannabis company’s success. When strategizing ways to get cannabis customer’s attention and move them through the sales process, call centers might not be the first thing that come to mind. The cannabis industry is growing reliant on call centers as demand for recreational cannabis and its related information grows with each passing year.
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